Query Jingdong Mall Refund Loopholes &Nbsp; Consumer Rights On The Road Encountered Adventure

"Jingdong mall has totally ignored my right to know, and why I paid the money back to others without my consent. account Li? "Thunderstorm (a pseudonym) said angrily. Unfortunately, Jingdong has never given any response to this question.

Thunderstorm is a TaoBao Sellers mainly sell digital products online. In his mobile phone, Lenovo Mini Le phoneA1 is the underwriter of Jingdong mall, so this model is purchased by Jingdong and sent to the buyer by Jingdong. Everything was as usual, but an order in November 21st of this year cost him 1012 yuan.

this Order It was sent to a foreign buyer. Soon after receiving the phone, the buyer found that the 3G signal was not stable. Buyers contacted thunderstorm, and thunderstorms sent buyers to the testing department for testing. In November 27th, the buyer showed him the test report and said there was something wrong with the cell phone. As soon as the thunderstorm looked at the photo taken by the other side and the cell phone head was sealed, he applied to the Jingdong for a return. Because the quality problem was found within 7 days after receiving the goods, the Jingdong mall was a full refund. In November 28th, the thunderstorm gave the buyer a refund of 1012 yuan, including the 12 yuan freight that the other side returned to the Jingdong.

In December 5th, thunderstorm received such information on Jingdong: "finance has been refunded, please pay attention to it", but there is no 1000 yuan in his account. He looked at it again, and the account details stated that the money had already fallen back to the buyer's bank account. Thunderstorm contacted Jingdong's customer service, the other side told him that the buyer left a bank account and asked for a refund to him.

Thunderstorm thinks, because before this order, another buyer also asks for him to return with the quality problem of the same type of mobile phone, that time, after a week after applying for return, Jingdong directly returned the money to the thunderstorm Jingdong account. The same process has produced quite different results, which makes it hard to accept thunderstorms. In the screenshot of the personal account transaction records provided by thunderstorm, reporters saw the process records of these two returns, except the last refund link, the rest of the process is the same.

The reporter contacted the staff of Jingdong headquarters in Beijing. A staff member who refused to disclose his name told reporters that Jingdong was the default recipient and the same person as the payer. They did not take into account the special situation of purchasing agents. This omission resulted in a thunderstorm not received. The reporter asked why the return process was different from the two return, the staff said, because the buyer was the first time to contact the Jingdong voluntarily, and provided a refund account. Jingdong returned the money to him. The last time, Jingdong directly returned the money to the payer, that is, the Jingdong account of the thunderstorm. The two ways of refund are in line with the provisions of the regulations. The staff said, Jingdong received thunderstorm phone complaints, also tried to contact the buyer, but the person never answered the phone, now the money has hit his account, Jingdong can not recover. As for whether or not to apply for freezing her bank account, the staff member said she would consult with the relevant departments. However, as of press release, the staff did not reply to reporters.