Listening And Guidance Of Clothing Sales Skills

Be a successful garment Shopping Guide In particular, children's clothing shopping guide, what kind of needs? Skill Listening and guidance is the most basic requirement. Today's hot clothing inviting net Xiaobian is going to explain to you how to conduct clothing shopping guide. Listen for And guidance.

　　 How to listen to consumers' demands

Listening is also an art. Good listeners often give the speaker a good impression, especially as a staff member in a children's clothing shop. Remember, customers like to talk, especially about themselves. The more they talk, the happier they feel, the more satisfied they will be. Everyone likes to listen to people, so the staff of the toy shop should learn to listen patiently and not interrupt the customers.

In addition, learn to restrain yourself. Especially when employees want to express their opinions, they should pay more attention to customers' speaking. Employees should listen to what customers are talking about with genuine interest, and customers' words are a treasure map, which can be found with them. Don't listen carelessly and understand what customers say. This is the only way to satisfy your customers. Always maintain eye contact with customers, observe his facial expressions and notice his changes in tone, so the front line service personnel should learn to listen with their eyes.

　　 How guide Consumer shopping

When shopping, we always have a shopping guide to help us recommend products, but it seems that everyone is not very happy to guide shopping around, but sometimes need to point out, so as a guide to understand the needs of customers, children's clothing shop is even more so. For the first time, customers should judge their preferences according to their dress and manner, then make effective recommendations and give proper guidance. Observing and observing colors is an important quality that a shopping guide should possess.

The other way is to put feelings into account. You should be able to put yourself in the eyes of customers, observe the customers' eyes, and understand the needs of customers, so as to provide quality and effective services. When meeting different types of customers, employees need to provide different ways of service, for example, to treat irritable customers, be patient and gently talk with him; to treat dependent customers, employees should be good at thinking about them, and offer some helpful suggestions, but do not put too much pressure on them.

For unsatisfied customers, employees should be frank and courteous, and maintain proper self-control. For those customers who are willing to try their minds, employees must be patient enough to provide them with considerate service and show higher professional standards. For those who are very rational, employees should be polite and rational in dealing with customers.

If a shopping guide learns to listen and guide, then he believes that his shopping guide has been half successful. We all say that the demand of consumers is the first. For a shopping guide is always serving consumers, we must remember this and not impose our suggestions on consumers. This will backfire.