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Qingdao Consumer Complaints Clothing Shoes And Hats Tops The List

2011/7/27 13:27:00 23

Qingdao Consumer Complaints Clothing Shoes And Hats

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Qingdao

The complaints analysis of the first 10109315 months of the consumer complaints center of the Consumer Protection Committee of the Qingdao municipal consumer protection committee showed that in the first half of the year, the consumer complaints center of the Consumer Protection Committee at all levels of the Consumer Protection Committee of the city of Shanghai received 16187 complaints and complaints from consumers, such as consumers, callers, networks, etc., 16187 increase over the same period last year, 33.71%.

13419 of them received consumer consultation and 2768 received consumer complaints.

Among them

clothing

Commodity countries have not yet issued any "Three Guarantees" regulations, lack of processing basis and other reasons, clothing shoes and hats complaints ranks the top of commodity complaints.

Reporters learned that the municipal consumer protection committee at all levels "10109315"

consumption

The complaint center handled 16187 consumer complaints, customers, Internet and other consumer complaints and complaints, an increase of 33.71% over the same period last year.

Among them, 13419 consumer complaints were handled, representing an increase of 28.06% over the previous year, accounting for 82.9% of the total volume of acceptance, 100% of the acceptance rate, and 2768 complaints of consumer complaints, representing an increase of 70.13% over the previous year, accounting for 17.1% of the total number of complaints received. 2457 complaints were handled during the current period, 311 of them were processed, 88.8% points were collected, a total of 2 million 867 thousand and 300 yuan was recovered for the consumers, among which the cost of cheating was doubled.

From the perspective of acceptance, consumers' calls, letters and visits are mainly focused on consultation.

Of the 13419 consults received in the first half of the year, commodity consultation accounted for 60.38% and service consultation accounted for 39.62%.

Among the 2768 complaints received, 76.99% accounted for the commodity category, accounting for 23.01% of the service category.

Clothing shoes and hats,

food

Household goods, household appliances and communication products account for the top five complaints in commodity category, accounting for 17.88%, 14.17%, 11.68%, 11.03% and 10.32% respectively.

Industrial and commercial personnel said that consumers complained about clothing and shoes and hats, mainly reflecting the quality and after-sales problems, such as shrinkage, fading, pilling, shoes, upper, upper, heel fracture, glue, shoe decorations and so on.

However, due to the fact that there has not been any "three package" provision in clothing Commodity countries, there is a lack of basis for processing. The expensive clothes are in high demand for use and washing, but lack of detailed and clear warning, resulting in more disputes.

Because most tests are destructive testing, and the cost is high and the time period is long, consumers often find it difficult to accept, and the operators do not actively fulfill their obligations. Although the three package stipulates that there are some footwear in the regulations on the repair, replacement and return of leather products in Shandong Province, it is a short period of validity of the three packages. Some consumers are not immediately dressed after buying shoes, which easily lead to problems in the three packages.

Therefore, clothing, shoes and hats complained the first place in commodity complaints.